Product Warranty and Repair Policy

Please note:
Products shipped to destinations outside Japan are not eligible for warranty service or paid repair service.
This applies regardless of the cause of the issue.

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1. Product Warranty (Initial Defects) / Within 90 Days from Shipment

Applicable models:
WALKCAR 2 (MTKSR-7) / WALKCAR 2 Pro (MTKSR-7P)

We make every effort to ensure the highest product quality.
If, within the warranty period, a malfunction occurs that we determine to be an initial defect under normal use in accordance with the instruction manual, we will repair the product free of charge.

This policy is subject to change without prior notice.

2. Paid Repair Service / After 90 Days from Shipment

If we determine that the product can be restored to usable condition through repair, we can provide a paid repair service at the customer’s request.

Repair fee = Inspection & Repair Service Fee (JPY 52,800 incl. tax) + Replacement Parts Cost

・Inspection & Repair Service Fee
Includes disassembly, labor for replacing parts, and functional testing.
This fee is non-refundable even if the product is deemed non-repairable.

・Replacement Parts Cost
Applies only when replacement parts are required.
If no replacement is necessary, we will refund any parts cost already paid.

Repairs are limited to the defect(s) reported in the Repair Request Form.
Repairs may be declined, or additional charges may apply, in cases such as:

・False or materially inaccurate information in the request

・Additional unreported defects for which the customer requests repair

・Significant discrepancies between the reported symptoms and the actual condition

If additional repairs are required, a separate quotation will be issued.

Prices are subject to change without prior notice due to fluctuations in raw materials, fuel, and transportation costs.

3. Cases Not Covered (Out of Warranty / Repair Not Accepted)

Even within the warranty period, the following cases are not eligible for warranty repairs or paid repairs:

・Detachment, peeling, wear, or damage of consumable parts (tires)

・Cosmetic scratches or blemishes that do not affect operation

・Failures resulting from customer-made modifications

・Missing product serial number or product images

・Failures caused by use not in accordance with the instruction manual

・Products purchased via third-party marketplaces (flea apps, auctions) or transferred from another owner

・Damage caused by fire, flooding, lightning, earthquake, tsunami, volcanic eruption, or other natural disasters

・Damage caused by falls, collisions, or excessive impact

・Damage resulting from improper handling during shipping or relocation by the customer

・Natural wear, abrasion, rust, mold, condensation, corrosion, discoloration, or similar deterioration

・Damage caused by dropping or liquid exposure

・Products shipped to destinations outside Japan

4. Repair Request Procedure (For Both Warranty and Paid Repairs)

The WALKCAR Harajuku store does not accept repair requests or product drop-offs.
Please follow the steps below.
 

① Repair Request (Customer)
Submit the Repair Request Form with accurate details of the malfunction.
 

② Quotation Issuance (Cocoa Motors)
We will review the request and email you a quotation.
 

③ Payment & Shipment (Customer)
After payment, send the product to the designated address.
Shipping cost to Cocoa Motors is the customer’s responsibility.
 

④ Repair (Cocoa Motors)
Inspection, part replacement, and functional checks will be performed.

・Inspection fee is non-refundable even if non-repairable

・Unused parts cost will be refunded if no replacement is required

⑤ Return Shipment (Cocoa Motors)
After repair completion, the product will be shipped back to the customer.
Return shipping is covered by Cocoa Motors.

 

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