top of page

Terms of sale


Cocoa Motors. Co., Ltd. (hereinafter referred to as "our company") sells our products based on the following conditions. When customers use the cocoa motors. official online store (hereinafter referred to as ``this online store''), or when ordering or purchasing products from this online store, these Terms of Sale (hereinafter referred to as ``our online store'') (hereinafter referred to as the "Terms"), you are deemed to have agreed to the terms of use of this online store and the privacy policy established by our company.



1. Place of order and reception hours

<Order at our online store>
Order reception hours: 24 hours


2. Payment method

Payment can only be made by credit card or bank transfer. In addition, the payment method is only a lump sum payment. Please make payment at the time of order.



American Express



Credit card payments can only be made using a card in the name of the person making the order. Due to our card payment system, we do not issue credit card receipts. Please check the usage details sent by your credit card company.

The terms and conditions of credit card use are subject to a separate agreement between the orderer and the card company used.


3. Shipping charges

If you enter your shipping address on the purchase form, it will be automatically displayed on the order confirmation screen.
*Shipping charges are subject to change.



4. About delivery

If it is difficult to ship after the scheduled shipping date, we will accept cancellations and refunds at the customer's request.

Additionally, we cannot accept cancellations or returns after an order has been placed due to customer circumstances.


<About refunds>

After confirming your request for a refund, if the purchase was made by credit card, we will process the refund to your credit card company in about a week. Please check the refund procedure on the statement issued by your credit card company. Please note that the refund procedure may take 1 to 2 months depending on your credit card company's response. If for some reason we are unable to issue a refund through your credit card company, we may ask you to make a bank transfer. Please note that no interest will be accrued on the refund amount.

*Delivery may be delayed in the following cases. Please note.

In the event that maintenance work is required on the ordering system of our online store.

If the shipping volume is large

If the product is not available immediately due to inventory status, production status, etc.

If your credit card payment has not been approved

If the customer needs to confirm the order information before shipping.

If any other event occurs that affects the delivery procedure through no fault of our company.



5. About the product

We conduct precision mechanical testing and human testing on all products and parts. In the event that a customer suffers damage due to a hidden defect in a product that the customer has purchased, our company will only be liable for the actual direct and normal damage, up to the value of the product that the customer purchased. I shall bear the liability.

Please note that the specifications and designs of our products are subject to change without notice in order to improve performance.



6. Regarding establishment of sales contract and acceptance of orders

A sales contract is established when you order and pay for a product at our online store, and the order completion screen is displayed.



7. Regarding cancellation of orders by our company

In the following cases, we may cancel your order. In that case, we will process the refund through the credit card company you applied for.

If the product is sold at an incorrect price due to mislabeling, system malfunction, or other reasons.

If the Company determines that the order was placed by fraudulent means

If we cannot contact you for more than a week due to your absence, etc.

If you do not accept the receipt of the product

If the Company determines that the order was placed for the purpose of reselling or otherwise making a profit without using the product.

If a credit card company rejects your application for credit card use



8. Regarding order cancellation and returns

Orders cannot be canceled or returned after the order has been placed due to customer convenience.



9. About warranty / repair

Warranty / repair



10. About product use

Regarding the purchased products, please follow the instruction manual separately established by our company, and comply with the laws and regulations of each country (including domestic and foreign treaties, laws, ordinances, circulars, rules, orders, ordinances, guidelines, and other administrative guidance from government agencies). ) Please use the product after complying with the following.

Please note that our company will not be held responsible for any damage caused to customers due to customer usage that violates the instruction manual, laws, etc.



11. Contact information

Customer Desk

12. Others

Other than what is stipulated in these Terms, the terms of use of the Cocoa Motors.Official Online Store shall be stipulated separately by the Company.

bottom of page